Insured Patients

If your hospital visit is being funded by an insurance company, payment will be made direct by your insurer in line with agreements we hold with them. To ensure that your insurance company can make the payment, please follow the instructions below.

Contact your insurance company

Before you attend St Hugh's for consultation, it’s essential that you get authorisation from your insurance company. So, before your first appointment, you should contact them to check the following:

Is your condition covered?

Are you covered for the planned treatment, including your first out-patient appointment?

Does your insurance company recognise the consultant you have chosen?

Is there an excess payable on your policy?

Are there any monetary limits for outpatient treatment on your policy?

Is outpatient cover restricted to claims that result in a hospital admission?

Remember to check that you’re covered at each stage of your treatment, as you’ll be responsible for any additional costs not covered by your insurance.

Once you’ve contacted your insurance company about your planned hospital visit, some insurance companies may give you a pre-authorisation reference. If you are given a pre-authorisation reference please contact our Customer Service Team on 01472 251100 Ext 3357

"To all staff day and night here at St Hugh's. Thank you very much for the excellent care, support and lovely food I have received during and following my knee replacement. You all make a great team".


Have a question? Please contact us - We will try to answer you within the next 24. hours.


  • HMT St Hugh's Hospital
  • Peaks Lane
  • Grimsby
  • DN32 9RP


  • General enquiries: 01472 251 100
  • Email enquiries: